**Title: Transforming Customer Experience at Casselberry Nails and Spa**

https://www.tumblr.com/cloudymammotheternity/816575491926540288/a-case-study-on-customer-satisfaction-at

**Title: Transforming Customer Experience at Casselberry Nails and Spa** Casselberry Nails and Spa resolved customer concerns about long wait times, implementing an online booking system