People are tired of busywork. We used to tolerate waiting, but now that...

https://www.deltabookmarks.win/we-ve-reached-a-point-where-nobody-has-the-patience-for-extra-steps-years-of

People are tired of busywork. We used to tolerate waiting, but now that one-click ordering and real-time tracking are the baseline, nobody has patience for clunky forms or mystery wait times