How a Boutique E-commerce Brand Lost 12 Hours — and How We Turned That Into a Better Hosting Policy

https://smoothdecorator.com/how-renewal-pricing-slow-hosting-and-staging-environments-shape-client-experience/

We learned something simple and uncomfortable after one messy outage: clients call their agency first, not the hosting company. Saying "contact your host about their free migration service" when a client's store is down is the wrong play