After 12 years running CX operations, I’ve seen AI platforms go from gimmicks...

https://holdensimpressivethoughts.lumenforgex.com/posts/best-ai-customer-service-tool-for-shopify-first-brands-in-2026

After 12 years running CX operations, I’ve seen AI platforms go from gimmicks to game-changers. In 2026, top tools can automate up to 70% of routine tasks within a week, slashing costs from dollars per contact to mere cents